Answers to questions that we have been asked many times.

1. What Are Your Shipping Rates?
2. My Order Has Not Arrived Yet, What Do I Do?
3. How Do I File An Insurance Claim?
4. What Payment Types Do You Accept?
5. What is the Express Checkout and How Do I Use It?
6. How Long Does It Take for My Order to Arrive?
7. How Do I Use Store Credit to Pay for a Purchase?
8. Do You Ship to International Locations?
9. Do You Sell to Other Businesses?
10. Why Do I Need to Purchase Insurance?

1. What Are Your Shipping Rates?
   

   Shipping rates are determined by the following:

   
   
   
   
   • Shipping Destination
   
   
   • Combined weight of the ordered items
   
   
   • Size of the ordered items
   
   
   
   

   Because these are unknown until the time of checkout we cannot quote the shipping cost. However, when you are logged into your account, the shipping rates will be shown on your shopping cart for the items in your shopping cart.

2. My Order Has Not Arrived Yet, What Do I Do?
   

   Unfortunately, with all mailing services, there is the chance for error on the part of the delivery company. The following are possible reasons your order could be late:

   
   
   
   
   1. Your package could have been mis-routed to the wrong city. If this happens, the carrier will need to re-direct your package to the correct city.
   
   
   2. Large natural disasters such as flooding, tornadoes, earthquakes, hurricanes, large snow storms, etc... around the country.
   
   
   3. Your package could require signature with no-one there to sign for it. if you get a notice in your mail, please call your post office to arrange for delivery.
   
   
   
   

   Because packages are occasionally delivered late due to errors on the part of the carrier, we cannot re-ship insured packages until suffiecient time has passed so it is safe to assume the package is missing. For domestic orders, this is a 20-day period. For international orders, this is a 30-day period. If your package is missing after the specified number of days, you can contact us to re-send the package if it was insured and the tracking number does not state that the package was delivered.

3. How Do I File An Insurance Claim?
   

   To file an insurance claim, we will need the following information from you:

   
   
   
   
   • Order Number
   
   
   • The reason for your claim. (ie, missing package, damaged merchandise, etc..)
   
   
   
   

   Note that we only accept claims if a package was shipped at least 20 days ago for domestic orders, and 30 days ago for international orders.

4. What Payment Types Do You Accept?
   

   We accept the following payment types:

   
   
   • Visa
   • MasterCard
   • Discover
   • American Express
   • Cash (includes checks and money orders)
   • Paypal
   • Western Union
   • Credit Card Gift Cards
   
   

   Note: All payment must be made in USD (United States Dollar)

5. What is the Express Checkout and How Do I Use It?
   

   The express checkout feature allows you to checkout more quickly by using settings from previous orders. Basically, it allows you to save a template that you can apply to future orders. As long as you want to apply the same settings as one of your saved Express Checkout Settings, you can skip the entire checkout process and jump directly to the confirmation screen.

   To take advantage of this feature, all you need to do is checkout. On the confirmation screen, there will be an option to save the settings for future orders.

6. How Long Does It Take for My Order to Arrive?
   

   We are usually able to get all orders placed by 3:00 PM EST out within the same day. You can use the following guidelines to get an idea for the delivery time*:

   Domestic (within the United states)
   

   • First class: up to 7 days
   • Priority: up to 3 days
   • Express: 1 to 2 days
   
   

   International(outside the United states)
   

   • First class: 1 to 2 weeks
   • Priority: 1 week
   • Express: less than 1 week
   
   

   Important: we do NOT guarantee delivery times, and we cannot provide refunds for shipping if a package does not arrive within these guidelines unless the delay was caused directly by us. These are guidelines only and can vary from time to time especially around holidays.

   International: Please be aware that your package must be processed by customs since the package is coming from outside of your country. This frequently causes delays for international shipments. Although package are usually delivered wthin 2 weeks, they can take up to 30 days depending on which country the items are being shipped to.

7. How Do I Use Store Credit to Pay for a Purchase?
   

   During the checkout process, on the screen where you choose your payment method, there is a checkbox that you can select if you have a discount you need to apply to your order. This includes store credit, gift certificates, copuons and promotional codes. If you select this option before pressing 'next', then you will be brought to a page where you can specify how much store credit you want to use, and any other discounts you may have. The store credit will be applied to your order and that total will be deducted form your total payment.

8. Do You Ship to International Locations?
   

   Yes, we do ship internationally. However, as an Authorized Internet retailer for Wizards of the Coast, we are restricted from selling current Magic: the Gathering sealed product outside the United States and its territories.

9. Do You Sell to Other Businesses?
   

   As an Authorized internet retailer for Wizards of the Coast, we are restricted from buying, selling, or trading current sealed product to other businesses. However, we will sell all other products to businesses, and even offer a Frequent buyer program to those who shop here regularly.

10. Why Do I Need to Purchase Insurance?
    

    Insurance is required in case your package is lost in the mail. Unfortunately, we cannot re-ship missing packages unless the insurance option is purchased. Please go to the following page to read more about our insurance policy. Insurance Policy